Delivering Exceptional Customer Service


Event Details

  • Date:
  • Venue: Fareham Community Church 171-173 West Street, Fareham, PO16 0EF
  • Cost: Free of charge.

Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.

This training will help those in customer service roles, formally or informally:
1. Define good customer service
2. Find the “Human Moment”
3. Gain confidence in delivering good service
4. Deliver a positive experience
5. Advance your listening and responding
6. Build customer loyalty and improve customer relationships
7. Help solve issues with difficult, rude or indifferent customers
8. Use empathy to manage complaints

 

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